About Securus Technologies and Comments by Customers

Securus Technologies is a Dallas company serving public safety, law enforcement and corrections agencies. Securus Technologies was founded in 1986. Apart from their head office in Dallas, Securus has offices in Carrollton, Allen, Texas, Atlanta, and Georgia. Securus Technologies was established to assist public service agencies in monitoring services for business owners. Their advanced technologies are meant at improving communication between approximately 1,200,000 inmates across North America with their families. Securus Technologies provides real-time support to their customers and ensuring that both parties get access to critical information. Securus Technologies has invested in technologies to help reach all the citizens and correction facilities in North America.

Securus technologies have introduced a customer comments forum where clients can give their feedback on the services offered by Securus. Customers can also recommend for changes in areas they aren’t satisfied with. Prison and jail officials also give their comments through letters and emails. Below are some of the comments from law enforcement individuals:

  • Respondents were happy that through call monitoring, corrupt staff members were detected and necessary action taken. Drug and alcohol use, use of cellular devices, and threats were also detected. Through the service, a civilian was caught admitting to selling prescription drugs to inmates.
  • Most were impressed by the Securus vision of assessing and developing new technologies to support correctional facilities. Through the leadership of Rick Smith, the company comes up with a new technology every week.
  • Their tools such as investigative tools and reporting data have helped the agencies enhance their proactive measures. They also allow the officers to conduct investigations on harassment easily.

Their services have received complimentary results from all the customers. The company has become a bridge between inmates and their families. The law enforcement facilities are very fortunate to have Securus Technologies at their finger tips.

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